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Features of the 2ndSite Support Ticketing System
For more information click on a feature in the table below:
 New feature
 Enhanced feature
Ticket Creation
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Ability for staff and clients to create tickets. |
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Assign tickets with a priority of Low, Medium or High. |
Create Departments NEW!
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Assign staff to each department or choose to have all staff assign to a department. |
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Specify a billing rate for each department. |
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Create departments that are internal and not visible to your clients. |
Assign Tickets to a Client ENHANCED!
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When staff are creating a ticket they have the ability to assign the issue internally or to a specific client. |
Internal Notes and Time Spent NEW!
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Create notes for each ticket which are only visible to your internal staff. |
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Log the time spent for each ticket. |
Case and Status Tracking
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Track the status of your tickets. |
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Tickets can have an OPEN, PENDING or CLOSED status. |
Generate Invoice from Ticket NEW!
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Generate invoices from your tickets. |
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Add line items to your tickets for invoicing. |
Case History
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Keep an online record of all your tickets. |
Auto notification
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When a ticket is updated an email notification is sent to the appropriate users. |
Sorting
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Sort tickets by case ID, status, organization or date last updated. |
24/7 Online Access
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Access to your tickets and your detailed history from anywhere as long as internet access is available. |
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